Making Self-Service Password Reset and Account Recovery Secure

Self-service password reset (SSPR) and self-service account recovery (SSAR) are essential for reducing IT workload and empowering users. However, these solutions, if not implemented securely, can become an organization’s biggest security hole. Up to 50% of all IT help desk tickets are for password resets, costing approximately $70 each. While SSPR and SSAR aim to solve this, traditional methods are often fundamentally broken, leaving organizations vulnerable to costly account takeovers.

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