Air France and KLM announced that threat actors had compromised a customer service platform and stolen customer data. Along with Transavia, KLM and Air France are units of Air France-KLM Group, a Dutch-French multinational airline holding organization. Established in 2004, it is a big name in international air transport.
“KLM has reported to the Dutch Data Protection Authority; Air France has done this in France at the CNIL. Customers whose data may have been accessed are currently being informed and advised to be extra alert to suspicious emails or phone calls,” the group said.
With 78,000 employees and a fleet of 564 aircraft, Air France-KLM offers services for 300 destinations in 90 countries worldwide. The group transported 98 million passengers globally in 2024. The airlines said that they have closed the threat actors’ access to the hacked systems once the breach was discovered. They also claim that the attack didn’t impact their networks.
“Air France and KLM have detected unusual activity on an external platform we use for customer service. This activity resulted in unauthorized access to customer data. Our IT security teams, along with the relevant external party, took immediate action to stop the unauthorized access. Measures have also been implemented to prevent recurrence. Internal Air France and KLM systems were not affected,” the group said.
The attackers stole data, including names, email addresses,
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