CySecurity News - Latest Information Security and Hacking Incidents, EN

KLM Alerts Customers After Data Theft by Fraudsters

On Wednesday, Air France and KLM announced a breach of a customer service platform, compromising the personal data of an undisclosed number of customers. The breach highlights the increasing cybersecurity challenges faced by the aviation industry. Air France–KLM Group, the company founded in 2004, is a multinational airline holding company with a French–Dutch core. It is known as one of the largest airline holding companies in the world. 

The two carriers, along with Transavia, operate under it.

During the year 2024, the airline company could transport 98 million passengers worldwide through its fleet of 564 aircraft, a workforce of 78,000 employees, and a network that extended to 300 destinations in 90 countries. As a result of this incident, customers as well as the industry as a whole should be concerned. 

There was a report of a breach at an airline group’s external customer service platform which gave attackers access to sensitive information, including customer names, contact information, frequent flyer records, and recent transaction history, by accessing an external customer service platform. Although Air France and KLM emphasised that no internal systems or financial data had been compromised, they also confirmed that they were taking immediate steps to prevent any further unauthorised access to their systems. 
Security analysts note that the incident appears to have echoes of the ShinyH

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