Here we have another cautionary tale about off-shoring customer service when faced with the reality of Call Center Scams that commit fraud via Tech Support Scams and Government Impersonation. In this case, FirstIdea, an Indian company is charged with committing fraud against at least 100 victims from Australia and the UK.
FirstIdea.us, according to their website, provides Debt Collection services for ADP, Aetna, Aramark, BASF, Bic, CareOne, CostCo, Horizon Blue Cross Blue Shielf, JPMorgan Chase, Kessler, Siemens, Sony, and others.
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| firstidea.us website “Our Clients” page |
India’s Central Bureau of Investigation (CBI) recently announced Operation Chakra V, which claims Microsoft Digital Crimes Unit, the US’s Federal Bureau of Investigations (FBI), Japan’s National Police Agency, and the UK’s National Crime Agency (NCA) as partners. The Operation has had many focuses and has been ongoing for several months, including a bust of an Amazon-imitating call center today (10AUG2025).
One of the most significant findings was announced last month, as 37 were arrested with the announcement that 850,000 money mule accounts (8.5 Lakh) had been opened at 743 bank branches. That announcement pointed out a total disregard for KYC (India ca
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