Qantas Airways has revealed that a cyber attack on one of its third-party service platforms may have compromised the personal data of up to six million customers. The breach was linked to a customer service tool used by a Qantas-operated call centre, and the airline confirmed that suspicious activity was detected earlier this week.
In an official statement, Qantas said a malicious actor gained access to this external platform, but the intrusion has since been contained. Investigations are ongoing to determine how much customer data was exposed, though initial findings suggest the impact could be significant.
The company confirmed that the exposed information may include customer names, contact numbers, email addresses, dates of birth, and frequent flyer membership numbers. However, Qantas clarified that no financial data—such as credit card details, bank information, or passport numbers—was stored on the affected system.
The airline also confirmed that sensitive account credentials, such as passwords, login PINs, and security information, were not accessed. Flight operations and the safety of air travel have not been affected by this breach.
Qantas Group CEO Vanessa Hudson addressed the incident, expressing regret over the situation. “Our customers place their trust in us to protect their personal data, and we deeply regret that this has occurred. We are contacting affected individuals directly and are committed to offering them full support,” she said.
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