A ransomware attack on Bay-area Patelco Credit Union has disrupted banking services for nearly half a million members, and the outage could persist for weeks.
The credit union announced the attack on June 29 via Twitter. The affected services include online banking, the mobile app, direct deposits, transfers, debit and credit card transactions, Zelle, balance inquiries, online bill payments, and monthly statements, among others.
Patelco Credit Union, based in Dublin, California, serves the San Francisco Bay Area and Northern California. In addition to consumer banking, it offers mortgage origination, home equity lines of credit, and mortgage refinancing.
Patelco CEO Erin Mendez issued a statement on Wednesday confirming that cybersecurity specialists have validated the “core systems” and assured members that their money is “safe and secure.” However, she mentioned that full system functionality is not expected to be restored over the weekend.
“I know this continues to cause our members frustration and many of you have questions,” she said, promising that any fees incurred due to the shutdown will be waived. “We hear your concerns and are working around the clock to address them. Our team is committed to doing everything we can to support our members through this difficult situation.”
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